airate provides specialist, innovative and flexible training, training consultancy and research solutions to support airline and airport employees in dealing calmly and professionally with angry passengers.

Training

The company’s core training, Dealing with Passenger Drama consists of short, dynamic and interactive classes designed specifically for front-line airline and airport employees who have direct contact with passengers.  The course materials are informed by experience gained in the airline industry, research in the field of emotional management in passenger contact work and a wealth of specialist expertise in the area.

Training Consultancy

We completely understand that some companies prefer to design and deliver their own training to their own employees.  As such, airate can provide expertise on a consultancy basis to help with the design and delivery of in-house training by the client’s own trainers.

Research Solutions

airate has experience of both qualitative and quantitative research in the field of emotional management and angry passengers in front-line aviation work.  We provide a specialist research service to clients, in conjunction with our professional research partners at insight track.