Professor Arlie R. Hochschild, Professor Emerita, Sociology Department, University of California, Berkeley, USA.
Professor Hochschild’s seminal and famous work on Emotional Labour at Delta Airlines has had a huge influence on the founding and work of airate. Anni has met with Arlie to talk about the emotional management work of aviation employees in the front line, to discuss airate’s research and to consider the rich anecdotal testimony of the people who have participated in airate training.
Katherine Ng, Founder of OneCrew, Hong Kong
Katherine is a recognized Crew Resource Management (CRM) specialist in aviation safety and security arenas. She pioneered, developed and delivered Crew Resource Management (CRM) training services to airlines such as Cathay Pacific Airways, Dragonair, Hainan Airlines, Hong Kong Airlines, Viva Macau Airlines and Sky Shuttle Helicopters. Katherine has inspired and supported airate and if you need assistance with CRM training in Asia, you should talk to her.