Do employees have direct contact with passengers in their every day work, either face-to-face or over the telephone?
Then specialist airate training in dealing effectively with angry, frustrated and rude passengers will be extremely important to an organisation’s customer service success and to the effectiveness and well-being of these employees. airate training or training consultancy will benefit both new and experienced front-line employees.
Has the operation just experienced a major or lengthy service disruption and/or have employees had a particularly tough time dealing with difficult passenger encounters?
Then an airate training or training consultancy will play an important role in the recovery process and in preparing for the future operational challenges. In a fully facilitated group session, employees can reflect on what happened, review their behaviour, share their experiences and participate in dynamic training. They will be better prepared to ensure future service excellence, even in challenging operational circumstances.